Beschreibung
Location: Frankfurt HESSEExperience: 8+ Years
Language: German , English
Skills: SharePoint Online ,M365
Requirement:
MS Teams Online expertise OneDrive for Business expertise In Tune support YammerL2 L3 Support Incident Management Assist own the preparation of end user support documentation and knowledge Communicate critical service issues through several channels to notify all levels of support globally Ensure SLAs and ensure availability requirements are met or exceeded Support quality initiatives for continuous service improvement optimization.
Responsibilities:
• Incident Management
• Problem Management
• Client communication