Beschreibung
Location: Germany - Kamenz, Stuttgart, BerlinLanguage: English, German
Skills: ITIL, EUC operations
Requirement:
• IT Infrastructure Service Management experience and associated service models.
• Experience in CMMI based process improvement models, experience delivering Lean/Six sigma projects, agile methodologies ITIL knowledge.
• Ability to lead, make decisions, problem solve and work within and with other teams (including partners) to deliver outcomes.
• Demonstrate a resilient approach to working, asking tough questions to identify root cause.
• Working knowledge of EUC operations including Remote support and Deskside support.
• Experience in Stakeholder management and Conflict resolution.
• Awareness of Service Management, Project and Portfolio management tools and platforms (Service Now etc.)
• Fluency in German and English.
• Excellent analytical skills and problem solver mentality
Responsibilities:
• Manage vendor contracts and license management from end-to-end activation, delivery, closure.
• Responsible to set up local governance cadence with the relevant client stakeholder Govern service status meetings with customer and provider.
Contract length: 6 months
Job Types: Full-time, Contract
Salary: Up to 500.00€ per day
Work Remotely:
• Temporarily due to COVID-19