Beschreibung
Location: Germany - EsslingenExperience: 8 – 10 years of Experience
Language: English/German
Skills: Windows/Linux, ITIL Functions & Processes, Service Delivery and Communication skills.
Requirement:
• Should have managed small to medium teams delivering/managing IT operations. Should be hands-on in terms of technology. Should have an understanding of processes and quality aspects
• Knowledge of IT asset management, incident/request management, problem management, change/release management, Availability and capacity management.
• Good understanding on VM, OS, Network, storage and general datacenter technologies.
• Extensive knowledge on all types of Unix / Linux and Windows Flavors
• Strong knowledge of Storage, Backup and Networking
• Experience on Upgrades, Migrations, Performance Tuning and advanced Root cause analysis
• IBM ISP, DELL EMC Networker, VEEAM, Veritas NetBackup, Linux and Windows Administration Intermediate Level.
Responsibilities:
• Provide N-level support using IBM ISP, DELL EMC Networker, VEEAM, Veritas NetBackup, Linux.
• Install and configure application monitoring and analytics tools.
• Implement the log analytic tools and provide right analytics to customers
• Proactive problem management - providing solutions to technical and operational issues.
• Responsible to build and implement security guidelines.
• Running the service operations in close cooperation with other IT process owners and service owners.
• Implement the changes one various environments and support go-live activities.
• Responsible to auditing incidents, changes and problem requests and providing feedback to team.
• Responsible for SLAs / KPIs and service quality
• Responsible to bring service improvement ideas and to implement in service
• Providing technical consultation to customers and service teams on various technologies used in middleware service and integration components.
• Service definition, scoping and policy formulation: provide inputs to data center in order to design a scalable and robust architecture.
• Admin model, work-flow, monitoring and reporting framework: provide inputs in order to ensure that service deliverables are met with as defined in the SLA.
• Technology Resources – Hardware, software, data communication, consumables and services: Initiate procurements based on BOM provided by the service teams in order to ensure timely delivery of components or systems.
• Capacity Management: monitor and review capacity metrics and present to location manager in order to ensure services are delivered within the defined thresholds set in the capacity management plan
• Service management plan: implement the plan in the DC in compliance with the guidelines in order to ensure that the required service management processes are implemented as per scope of service.
• Service level management and service reporting: monitor and report on IT services SLAs in order to maintain and improve service quality. Review DC support and operations effectively in order to achieve service level compliance.
• Supplier management: Review performance with vendor managers and DC and present to location manager in order to ensure vendor meets compliance levels.
• User communication and updates: Communicate IT service policies and processes, service availability, service reporting.
• Configuration management: Maintain accurate configuration information in order to ensure the data accuracy of IT services components and related infrastructure in the location.
Contract length: 6 months
Job Types: Full-time, Contract
Salary: Up to 400.00€ per day