Beschreibung
Job DESCRIPTION:Roles and responsibilities of DT include:
· Act as a Single Point of Contact (SPOC) for the site on behalf of Lexmark IT for all Lexmark end users
· Provide 9 Hours x 5 days On-site Support through Walk-in, Email, Self Service, Desk phone, MS Teams. Available for after hours and weekend support
· Perform L2 O365 support
· Manage, Monitor and Maintain entire IT Landscape and IT Assets.
· Manage, procure and maintain other IT assets.
· Installation of Operating System, various Software, tools and utilities on end user PC
· Continuous User education via frequent training on various IT topics including IT Security best practices.
· Manage PC refreshes and scrapping old assets through re-cycler vendor
· Vendor engagement with IT hardware and Network Service provider
· Responsible for logging incidents and requests in ticketing tool and periodically documenting the records and key updates.
· Responsible to setup / move user desk and conduct IT induction training for new employees.
· Responsible to engage Helpdesk for employee password scramble
· Handle Desktop issues, request and queries on-site and to remote home office users.
· Availability of the resources to support any ad-hoc Project work or after hours emergency issues such as network maintenance activity.
· Manage local file server and responsible for granting/revoking access to local file share.
· Set up Hot desk for customers, partners, supplier visiting the site.
· Mounting and maintenance of Network and Server equipment.
· Handle Tier1 troubleshooting of the Network hardware devices such as switch, router and WAPs, Firewall, UPS.
· Set up, configure, troubleshoot issues with projectors, Television, microphone in meeting rooms
· End to end support for PC from procuring it through hardware vendor till data cleansing and scrapping of End of Life PC.
· Provide Tier 1 Support for Network, Application issues and queries by utilizing the relevant L0 scripts provided by various Network, Application and other technical teams.
· Provide Tier1 Printer support for printers located in Lexmark office premises. It includes, engaging Vendor “Lexmark Technical Support Center” for hardware and firmware issues.
· Escalate any Incidents, Requests that is not under the scope of EUC to respective Application, Network, Functional Support group