Beschreibung
Required Knowledge/Skills:Bachelor's degree or equivalent from a recognized institution
Minimum of 7+ years of SAP - Customer Service (CS)/Service Management (SM) experience
Must have SAP CS experience for at least 3 full Project life cycles and at least 1 in S/4 HANA Implementation Project
Strong SAP technical, configuration and business area knowledge in CS module
Extensive knowledge of Installed Base Management, Service Order Processing and Resource Related Billing
Experiance in Field Service, In-house Repairs, Service Contracts and Warranty Claim Management
Extensive knowledge of replacement processing including Refurbishment process
Knowledge of labor activity posting and integration with time keeping system
We are also looking for people with integration capabilities and cross modular capability in SAP SD, MM/LE and Financial Accounting (FI) modules.
Translate user's requests into application system solutions
Resolve business issues by working with various groups within the company
Redesign procedures to suggested best business practices in concert with SAP functionality
Preferred Skills:
Good to have industry experience specially in After Sales and Services
Strong knowledge/experience in the industry trends and SAP solution positioning for the industry.
S/4HANA Certification
Experience in SAP Fiori applications
Personal Skills:
Strong analytical skills, result-oriented and effectiveness in problem solving
Excellent communication and presentation skills
Team player and ability to work successfully in culturally diverse environments.