Beschreibung
Für unseren Kunden suchen wir einen Prozessberater (w/m/d) für den Bereich ITSM.Rahemndaten:
Start: asap
Laufzeit: 31.12.21++
Auslastung: Vollzeit
Einsatzort: Remote, ggf. Absprachen in Stuttgart
Aufgaben:
- Assist in business process improvements, process re-engineering and process design to achieve business goals.
- Identify technical problems and develop solutions to support ITSM objectives.
- Assist in development and implementation of ITSM plan and initiatives.
- Develop plan to seamlessly integrate new process with existing ITSM processes.
- Work with customers to understand ITSM requirements and needs.
- Identify opportunities for ITSM process optimization.
- Develop ITSM modelling standards and guidelines
- Participate in review and update of ITSM processes to meet changing Business requirements.
- Create, update, review and approve documentation for new and existing ITSM processes.
- Apply CMDB / Config / Incident / Problem / Change Management best-practices and methodologies in the development and implementation of service maps (both business and technical services).
- Serve as integral part of organization as a thought leader in applying change management principles to streamline business processes and optimize operational efficiencies and ensure services are performed within established service levels and Key Performance Indicators (KPIs).
Skills:
- Lead Process Transformation Projects for the client.
- ITIL Process Definition & Standardization.
- Provide transformational solutions and services for large deals and pursuits.
- Interact with client senior leadership to articulate value of Infosys Solution.
- Working with accounts and Client Services Group on sales pursuit for defining innovative solutions.
- Demonstrate broad knowledge of multiple industry standards/regulations and specialized knowledge of one to review remedial enhancements for simple gaps and recommend a strategy for handling complex gaps.
Bitte stellen Sie uns für dieses Projekt Ihr Profil in englischer Sprache zur Verfügung.