Beschreibung
Für unseren Kunden suchen wir einen Major Incident Manager (w/m/d).Rahmendaten:
Start: asap
Laufzeit: 31.12.21++
Auslastung: Vollzeit
Einsatzort: Remote, gff. Absprachen onsite in Stuttgart
Aufgaben:
- Excellent communicator keeping everyone informed at right intervals during major incidents
- Able to articulate and translate information across the varied stakeholder range, teams, and partners.
- Very Stable and manage MIM process reliably during a crisis.
- Planning and presiding over meetings.
- Fair understanding of the IT organisation.
- Define and develop Major Incident Management process
- Ensures that the process documented, maintained & communicated to all stakeholders.’
- Review effectiveness and efficiency of the Major Incident Management process and identify opportunities for process improvement.
- Drive process improvement initiatives and publish status report on the outcomes
- Ensure timely resolution of incidents, reducing downtime to the business, resulting in a higher availability of the service.
- Validate Service Failure with Business.
Bitte stellen Sie uns für diese Anfrage Ihren CV in englischer Sprache zur Verfügung.