Beschreibung
Mode of Hiring: FreelancingJOB ID: SK-
Duration - 6 months
Work location: Frankfurt (remote is possible)
Rate will be discussed
Language skills needed German
People skills Lead a team 10-15
Technical skills (Required - Mandatory)
ServiceNow ITSM ( inclusive of Asset & Configuration Management) , ITOM , HAM/SAM/ Integrations, SaaS, Open Source solutions
At least 2 ServiceNow Implementation Specialist Certifications
Expert Proficiency of working with ServiceNow platform for Global Customers
Design Frameworks and Methodologies; Non Functional Requirements
Architecture definition, design and development tools
Scripting, COTS , TMF standards like SID, eTOM, TAM
Service Now Implementation Specialist, ITIL V3
Technical skills (Required - Nice to have)
Senior Developers/Developers
Soft skills
· Experience in running operations with ITIL processes / ITIL certified.
· Excellent Analytical and troubleshooting skill.
· Excellent in Verbal, written communication.
· Creative thinking in implementing Service improvements (automation, incident reduction, etc.).
· Willingness and flexibility to learn new technologies, scale up quickly and adapt to different roles as the situation demands.
· Experienced in running operations following ITIL processes.?
· Experienced in writing RFPs solutions and presentations during client visits.
· Experience with leading a geographically separated customers and onshore/offshore teams
· Cross functional Knowledge on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information.
Area of responsibilities
Skill Level
· Interface with key stakeholders and apply your technical proficiency across different stages of the ServiceNow Implementation Methodology including requirements elicitation, architecture definition and design, solution implementation and roll out.
· Evaluate multiple products for compliance across Enterprise Service Management and suggest best solution, products, architectures meeting the guiding principles of Greenfield, Cloud based, mobile first and zero customization.
· define, plan and develop solutions, frameworks, IPs etc. around ServiceNow and Service Management Domain.
· Evangelize the usage of reusable frameworks and artifacts; create knowledge /certification artifacts and evaluation criteria guide.
· Guide the team technically and work closely with offshore team acting as a communication medium between the client and offshore. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.
· Review architectural decisions, architecture solution, re-engineering architectures to meet project requirements.Ability & Experience to define at an architectural ( in consultation with Architects ) and design level of detail, technical solutions aligned with business problems.
· Experience designing and implementing client facing solutions leveraging involving ServiceNow.
· Experience of performance compliant design, sustainable solution architecture
· Experience implementing and integrating enterprise software applications.
· Analyse and Evaluate alternative solutions and recommends cost effective and efficient solutions
· Propose data model, design changes to processes and products, exerts significant latitude in determining objectives of an assignment.
· Design and develop ServiceNow data model to support process integrations
· Ability to understand ServiceNow lifecycle, multitask, time management skills
· Support and coordinate scheduling and execution of releases, product upgrades, new technology deployments.
· Business analysis and requirements gathering abilities.
· Ability to learn technology quickly through instruction and self-training
· Practical experience with agile methodologies/tools
If you are interested please share your CV to
With best regards
Shilpa Krishnamurthy
Recruiter