Beschreibung
• Ability to provide technical and application leadership for Application Maintenance and Support for approximately 15 applications in scope• Strong Leadership Skills
• Excellent Customer management skills
• Strong communication skills – Excellent German speaking skills
• Preferable experience on all or some of above technical skills.
• Preferable Car Life Cycle domain experience
• Should be able to lead and prioritize support team's work load
• SLA conscious
• 3rd party management skills
• To design and support in gathering appropriate metrics for reporting on key performance and quality indicators
• To provide 3rd line Application Support on complex applications
• To ensure all procedures and processes within the application support functions are adhered
• ITIL certified