Beschreibung
Job Responsibilities:Deliver full lifecycle ServiceMax implementations from inception to roll-out with the ability to lead and manage developers (internal, partner, and clients)
Develop documentation (Business Requirements & Solution Design Documentation) and obtaining customer signatures, as appropriate
Balance and prioritize multiple concurrent projects with minimal input from management
Managing or maintaining the project schedule and coordinating meetings with customer representative
Initiating internal escalation requests through the Practice or Project Manager immediately upon determining that project completion or customer satisfaction is at risk
Provide application and business process consulting for implementation of ServiceMax application software (including configuration & or customization)
Work with client business users and IT executives to identify and define the business & technical solution architectures to fulfill the client’s business needs
Use structured quality methodologies, manage project risks and lead training activities.
Assist with projects that include strategy development, requirements definition, business process improvement, stakeholder involvement, change management, quality assurance, risk management, user training, application configuration, system installation, and testing.
Qualifications
Skills and Experience:
Relevant consulting or industry experience
Technical experience with Salesforce.com
Software implementations with one or more Customer Relationship Management Solution (such as Oracle, SalesForce.com, SAP, Siebel or other CRM software). Configuration experience is a must
Ability to document client requirements and translate solutions for the requirements, leveraging both configuration, customization, and integration as required to meet the client requirements
Proven experience in overseeing the direction, development, and implementation of SFDC CRM software solutions
Configure SFDC and portals including but not limited to developing custom objects, work-flow business rules, and validation rules
Developing triggers, customization, data migration, and integration preferred
Experience with the SFDC toolkit (e.g. Visual force, Apex, S-controls, Triggers, Chatter, Apex Data Loader, Apex Explorer, etc.) preferred
Ability to work in a globally distributed team environment, liaising with on-site teams and customers
Create and perform test campaign whenever it is necessary to fit in the overall planning
Demonstrated ability to learn quickly in a fast-paced, multi-tasking development environment
Strong communication skills, both written and verbal.
Strong presentation skills. Able to effectively present and defend point of view to a variety of audiences
Bachelor’s Degree