Beschreibung
The Solution Architect is a key member of the Service Now implementation project team and is responsible for the overall design of the application and mapping client business requirements from the project team to systems/technical requirements. The Solution Architect works as a team member along with the Project Manager, Technical Architect and supporting team members to deliver the complete solution for the customer.Preferred Technical and Professional Expertise
• 5-8 years of ServiceNow Implementations & Certifications across processes
• 5-8 years of expertise in ServiceNow Implementation Methodology
• Architect Certification in any latest technology
Required Technical and Professional Expertise
• 6-10 years of experience in a Professional Services environment engaging with executive stakeholders, solution architects and extended program teams
• Hands on experience in implementation of end to end ITSM life cycle for atleast 2-3 customers(mandatory)
• 6-10 years of proven experience in designing and implementing solutions on the ServiceNow platform
• 5-8 years of business analysis, requirements gathering and solution design abilities
• 5-8 years of experience with scripting in the using Javascript: both server and client side Rules, Client Scripts, UI Actions, UI Pages, etc.
• 3-5 years of experience with the ITSM processes or in the following functional areas: CSM, HR, SecOps, ITOM, ITBM
• 3-5 years of fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
• Solid exemplary verbal and written communication skills, with the ability to adapt messaging to varying stakeholder levels (both technical and non-technical