Beschreibung
Salesforce Program Manager
• Effectively collaborate with project team and client resources on technical consultative services during the duration of a delivery engagement
• Prepare Project Plan and execute the project within Time, Cost and Resource constraint
• Program Planning, status tracking & Monitoring of critical issues/risks across Salesforce.com projects
• Participate in Design Authority and Architecture review meetings with Clients and Salesforce Architects
• Work with other Salesforce Service Providers for ensuring alignment with Global COE standards.
• Communication and Stake Holder Management at Program level
• Ensure overall program success by adhering with CoE goal
• Coordinate with respective Client teams for project specific escalated and critical issues.
Required Qualifications:
• At least 18 years of experience in Information Technology.
• At least 5 years of related experience including leading an organization through a CRM transition.
• Project experience required including aproject management experience in SFDC Program Management or SFDC Solution Design experience.
• Expertise in Project Management (includes issue/risk/escalation management, quality assurance, stakeholder management).
• Must have Salesforce knowledge on Configuration, Customization & Integration experience in SFDC Service Cloud.
• Experience with delivering programs using various project management styles but with recent experience in Agile and Waterfall methodologies.
• Must have excellent oral and written communication, presenting, meeting facilitation, negotiation, decision making, and problem solving skills.
• Experience defining business requirements, writing user stories, and providing detailed system and functional designs.
• SFDC Integration experience. Preferred Qualifications: • Salesforce certification. • Certifications in project methodology.