Beschreibung
• Bachelor (4-year) degree, with a technical major, such as engineering or computer science• Cisco Certified or Systems Administration/System Engineer certification in Unix and Microsoft
• Two to three years experience on system/network administration
• Minimum of two years experience in Technical Support Field preferably on a contact center environment
• College graduate, preferably with a degree in Engineering, Electronic Communication Engineering or related courses
• Adept interpersonal communication and possesses excellent command of spoken and written English
• Demonstrates strong analytical, problem-solving skills and decision-making skills
• Must have depth knowledge in in Network, System Administration, Desktop and Applications support and troubleshooting
• Possesses a high level of interpersonal and customer service orientation/skills
• Cisco Certified (CCNA/CCNP) or MicrosoftUnix certification is a plus
• Familiarity with or experience in CISCO Unified Systems & Voice Infrastructure is a plus!