Beschreibung
• Design and Architect Servicenow CMDB and Discovery Jobs• Design and Architect Automation workflows using Servicenow Orchestrator
• Create workflow engine
• Create Catalog Services and workflows for approval
• Created onboarding workflow process for New Hires
• Core Service Now system configuration
• Customized the UI interface
• Implemented Domain Separation for the customer and on boarded 2 domains.
• Moving of related data using import sets and transform maps
• Creating custom tables to map functionality that was existing in on premise Help Desk into Service Now
• Creation of complex business workflows to meet existing request management needs
• Loading CI’s and CI relationships into Service Now CMDB
• Creating events, templates and email notifications
• Customization of forms, list , reports
• Creation of groups, roles and access list
• This involved implementation of the Change Management module in Service Now
• Customization of forms and creation of new forms
• Defining SLA’s
• Custom java scripts
• Implementation of CMDB module
• Creating custom reports
• Using update sets to move customizations from one environment to another ( Dev to Test to Prod)
• Implementation of Incident management module
• Implementation of Request Management module, which includes creation of new services and publishing the services for users in appropriate categories
• Approval and fulfillment workflow processes as part of request management module
• Core system configuration, which includes integration with Active Directory, Email configuration, roles, business rules, data policies
• Creating reports
• Add users, groups, assign roles to a group
• Create knowledge base articles