Back office VAS Engineer

Beschreibung

Back office VAS Engineer

Manning Global’s Client is the world's largest telecommunication vendor, serving one third of the world's population in 170 countries. Dedicated to innovation and continuously pushing the boundaries of ICT, they are developing networks, solutions and devices to connect systems, businesses, cities, societies and people around the globe.

We are currently recruiting for a Back office VAS Engineer to join their business in Switzerland.

Position Title: Back office VAS Engineer
Position Type: Contract
Start Date: ASAP
Location: Switzerland
Contact: Misela Golubic |

Responsibilities:
- Second line support with necessary expertise to solve issues escalated from first line diagnostics.
- Provide guidance and implementation for software delivery and upgrades.
- Provide technical reports to identify cause of problems, and give preventive guidance to avoid same problem happen again.
- Escalate the trouble ticket to Third Line when they cannot solve it, and monitor it until solved.
- Fulfill the Service configuration and activation according to plan for Service Provisioning.
- System and service performance data collection and reporting.
- Assist in specifying performance measurement parameters, such as type of data and collection frequency.
- Periodically evaluate the service growth based on subscriber usage and assess these trends.
- System configuration ­ prepare implementation, rollback plan, call a review meeting and execute configuration requests.
- Traffic monitoring on each VAS NE.
- Traffic management/analysis.
- Fulfill the capacity expansion when license is provided.
- Routine inspection, preventive maintenance.
- Responsible of the KPI and SLA of VAS systems.
- Emergency handling.

Qualifications:
- In depth knowledge of Unix operating systems (Red Hat, SuSe, Solaris, etc.).
- Good knowledge in databases (MySQL, Oracle, Informix, LDAP).
- Good programming and scripting knowledge (C, C++, Java, HTML, PHP, Perl, Shell, etc.).
- Good knowledge in networking (TCP/IP, switching, routing, firewalls).
- Good troubleshooting skills.
- Good social, communication and presentation skills.
- Ability to work in a team professionally and personally with different reporting schemes.
- Customer Expectation Management.
- Vendor Management.
- Trouble ticket management, prioritization, fault diagnosis, remote fault resolution, management and control.
- Flexible and able to work autonomously.
- Fluent in written and spoken English.

Please submit your CV to: sales(at)manningglobal com
Quoting reference: MGVAS-5928
Or call Misela on:

If you know of anyone within your network who may also be interested in this position, we highly appreciate you forwarding this position to them.

Please note:
1. That we do all we can to respond to your application but if we have not contacted you within 2 business days following your application, it is likely we are not able to consider your application for this position.
2. We cannot consider your application for this position if you are currently working for our client. Your application can only be considered if you have written confirmation you are leaving your current position.