Beschreibung
We are currently recruiting for our client, a prestigious telecommunications company, to support their project in Philippines.Position Title: CEM Manager
Position Type: Contract
Start Date: April 2016:
Location: Manila, Philippines
Contact: Kresimir Zebic |
Responsibilities:
Responsible for SmartCare CEM/SOC solutions sales support.
Customer Experience business consultancy - CEM/SOC business values and solution advantages.
Customize and present CEM/SOC solutions according to customer requirements, expectation and KBO's.
Customer relationship establishment, maintenance and enhancement.
Market insights, service lead finding and customer requirements leading, with the capability to communicate and convince C-level customers and senior managers.
Responsible for solution design of SmartCare CEM/SOC service to guarantee the solution strengths.
Support the design and implementation of CEM/SOC solutions, including organization, personnel, CEM/SOC service, operation process, KPI/SLA in CEM/SOC solution O&M system by joint cooperation with customers.
Sales and Business Development in Service Quality & Customer Experience Management Business, SOC Operations and Operation Transformation.
Support Global Business with consultative selling skills.
Pursue Mega-deal of CEM/SOC solution/services.
Qualifications/Skills required:
Bachelor or Master in Software engineering or IT.
PMP/PMI certified preferred.
10+ years of sales/business development/marketing experience in the CT & IT industry with good experience in CEM/SOC solution and big data analytic.
Knowledge of wireless network optimization, Core Network, BSS and OSS is preferred.
Customer orientation with excellent understanding of operators business/technical reqs.
Achievement orientation, energetic, strong influence skills, self-initiative, teamwork spirit, persistency, logical thinking ability, fast learning ability.
Able to communicate and convince the operator C-level team; good customer network.
In-depth understanding of eTOM business process, TAM and ITIL IT Service Management.
In-depth understanding of Operation Transformation Readiness assessment / CEM Maturity Assessment.
Understanding of data mining and Data Mart business model (preferred).
Willingness to travel frequently.
Fluent English (oral and written).
Please submit your CV to:
Quoting reference: FLMKZ_CEM6889
Or call Kresimir on: