Beschreibung
Role Description:Onsite Database support of Oracle for end customer with some weekend and out of hours work required. Primarily the role is Production Support taking the database lead in investigating and resolving live severity 1 and 2 issue whilst working under extreme pressure.
• Apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high-risk. Integrate technical knowledge and business understanding to create superior solutions for the Customer.
• Incident Management: Resolve single- and cross technology incidents independently. Work with team members to resolve unusually complex or cross technology incidents.
• Escalation Management: identify, manage, and lead escalations through L3. Work with others to help manage escalations through L5.
• Problem Management: Proactively and reactively look for solutions to prevent problems from occurring in team/technology area.
• Change Management/Implementation: Independently review, implement, and verify changes/solutions of high complexity and risk to meet customer and/or trade infrastructure needs. May lead or participate in a Change Advisory Board.
• Patch and Security Management: Apply patch and security changes per policy. Proactively monitor the environment for patch compliance. Analyse patches for compatibility with each customer or internal infrastructure environment.
• Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate.
• Solution Design: Apply Customer solutions to meet highly complex customer and/or trade infrastructure needs.
• Quality: May provide feedback/influence change in internal and/or vendor-provided products/service offerings.
• Project Management: Participate, propose, and/or lead customer and internal projects across technology customers and/or internal businesses/end user areas, including transformation and Disaster Recovery exercises.
• Customer Relationship Management: Influence with customers and/or internal businesses/end users regarding operational details, solutions, and proposals. Becoming a trusted advisor to the customer.
• Teamwork: Work as part of a team, which may be virtual, global, and/or multi-functional. Lead teams which address operational processes and policies in work area. Seen as a resource to the team in one or more technical or business areas. Becoming a trusted advisor inside and outside the team/technology area.
Essential Skills/Experience
• Degree or equivalent experience required
• Current proven record in providing DBA support and maintaining large scale Oracle and Oracle RAC systems.
• Current proven record of technical leadership of BAU activities that involve close working with third party and offshore partners, for example the planning and delivering the database elements of a Data Centre DR test.
• Minimum 5 years’ experience of DBA support of multiple versions of Oracle 10g, 11g, 12c.
RMAN Backup and recovery
• Oracle technology high availability and disaster recovery solution
• Oracle database security
• Process and best practice oriented
• Highly motivated and considered a self-starter
• Solid teamwork and multitasking skills
• Strong problem solving skills in a technical context
• Experienced in working in critical production environment
• Communicate well both verbally and in writing
• Solid research and documentation skills
• Midrange technical knowledge (OS, storage, networking)
• (strong) understanding of technology in direct responsibility
• (developing) understanding of other technology sub-areas
• General understanding of related technologies
• (strong) Customer Service
• General Project Management
• (developing) Influencing Others
• (developing) Customer/Vendor Management
• (developing) Business Analysis
• (developing) General Financial Management
Desirable Skills/Experience:
• ITIL
• Oracle RAC
• Experience working with offshore partners and various cultures
Details:
Begin: ASAP
Duration: 6 months +
Location: Frankfurt/Bad Homburg
Viele Grüße / Best regards
M.Sc. Isa Kucin
MyWork – IT Dienstleistungs GmbH
Porthstraße 1
60435 Frankfurt
Email: