Beschreibung
We are looking for Desktop Support for an urgent opening with one of our esteemed clients.
Job Title:Desktop Support
Job Location: Munich,Germany
Job type: Contract
Responsibilities :-
- Adhering to SLAs
- ITIL Processes awareness and adhering to
- Reporting to the Track Lead/Team Lead
- Handling tickets/requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems
- Troubleshooting technical issues
- Ensuring that the processes are adhered to
- Building and configuring PCs and laptops as well as loading software, Setup applications like outlook, Wi-Fi, VPN and Backup
- Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices.
- Tracking work tickets on ITIL based ticketing system like Service Now & Remedy
- Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues.
- Performs repairs on computers, laptops, printers and any other authorized peripheral equipment
- Improves and maintains customer and employee satisfaction
- Performing asset inventory activities as needed
- Create documentation for process and procedures
- Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
- Providing frontline customer support at the Genius Bar, including hardware and software troubleshooting and diagnosis.
Technical Requirements:
Required Skills/Qualifications:
Hands on experience as deskside/Onsite support/local IT engineer
Strong Microsoft Operating System installation(Win XP/Win 7Win 8.1/MAC) and troubleshooting skills
Strong Experience in Providing Hands & feet Support for Network and Datacenter Equipments/Devices
Strong experience in troubleshooting MS Office (Outlook, Word, Excel, Powerpoint etc)
Strong desktop support knowledge including hardware, software, and networking concepts
Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds
Good knowledge of MAC OS, IPAD and Android devices
Knowledge in windows Image build process and SCCM deployments.
Basic understanding of Audio/Video equipment and conference room setup
User account creation for Active Directory, Exchange Mailboxes, Distribution lists
Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool.Escalations
Troubleshoot and assist end users with mobile device setup, activations and performance issues.
Handheld - Blackberry, Android & IOS support knowledge
Strong Customer service skills
Strong written and verbal communication skills
About the Employer
The employer is a multibillion dollar global IT Services company which specializes in providing IT services, outsourced research and development, infrastructure outsourcing, business process outsourcing (BPO) and business consulting services to many global Fortune 500 clients across various verticals like financial services, retail, transportation, manufacturing, healthcare services, energy and utilities, technology, telecom and media.
About US
Avance Consulting Services is a global talent acquisition and executive search company. We work exclusively with some of the most reputed and admired clients across various sectors and geographies.