Beschreibung
Vorbereitung und Durchführung von Workshops, Erstellung des Blueprints. Mapping auf SAP CRM. // Preparation and realization of worksops, creation of blueprint, mapping to SAP CRM Level: Senior Consultant/Manager/Senior Manager (w/m)Schwerpunkt sind die Händler CRM Prozesse und Schnittstellen zum Dealer Management System. // Focus are dealer CRM processes and interface to dealer management system. The following SAP CRM components will be deployed during the project: SAP Customer Relationship Management (CRM) ? Automotive a) CRM Marketing - Campaign Management - Customer Engagement Management • Lead Management b) CRM Sales - Customer Engagement Management • Opportunity Management c) CRM Services ? Interaction Center - Contact Center Management • Inbound telephony • Inbound email processing • Alerts • Lead Creation by IC • Complaint processing • Call List • Service appointments • Set-up categorization
Anforderung:
SAP CRM (Customer Relationship Management) ++++ (excellent), > 4 yrs.
IS-Automotive + (basic knowledge), 0 yrs.
IS-Retail ++ (trained), 0-2 yrs.
Nebenkosten Lieferant
Monatlicher Economy-Flug und Hotel kann abgerechnet werden Modus: 3-Wochen vor Ort in Saudi Arabien, 1 Woche remote // Travel costs: 1 economy flight per month + hotel. 3 weeks per month onsite in Saudi Arabia 1 week remote
Weitere Angaben / Sonstiges If candidate is based in Germany, he has to have his own company (UG or GmbH).
Requirements Engineering
Workshop Moderation
Englisch
Fließend / fluent
Deutsch
Fließend / fluent
Projektstart: 1.9.2015
Projektende: 4.12.2015 + Opt. to June/2016
Auslastung: 5 Tage / Woche (70MT)
Leistungsort: Saudi Arabien und remote