Beschreibung
IT Support Analyst - GermanyKey Skills, Knowledge & Experience
- Educated to A level or equivalent (essential)
- Highly focused on achieving or exceeding expected service levels to customers (essential)
- Experience of working within or with a Helpdesk or Service Desk (essential)
- Excellent organisational and communications skills (essential)
- A strong technical understanding of windows based retail systems (essential)
- Minimum three years in IT with at least two years in a similar role (essential)
- Experience of working within a retail environment (essential)
- Foreign language skills - German & English (esential), Polish (desireable)
- Experience and knowledge of PCI in retail (desirable)
- Experience within an ITIL service environment, and strong knowledge of ITIL Service Management (desirable)
- Experience of supporting a mixed technology environment
- Full UK Driving License
- Able to travel as required (valid passport)
- Six Sigma Yellow Belt certified or higher (highly desirable)
- ITIL v3 Foundation certified (highly desirable)