IT Support/Data Centre Operator/Media Management

Brandenburg  ‐ Vor Ort
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Beschreibung

IT Support/Data Centre Operator/Media Management

The position covers the support of the customers Data Centre Activities. The main responsibilities are to manage the Media and Asset base of the customers IT systems.

Daily tasks are mounting tapes within agreed SLA's, answering telephones and using customer specific tools as a problem & change tool and asset management. The Data Centre Operator has no direct supervisory responsibilities to personnel and only supervises machines and terminals.

Main Accountabilities

* Complete tasks to specified standards

* Fully aware of sources for technical and procedural guidance

* Mount tapes within agreed Service Level Agreements set for specific customer accounts

* Ensure all media movements are recorded in the appropriate logs and databases in order to maintain audit compliancy

* Ensure scratch amounts are correct

* Answers telephones within four rings with clarity, informs the caller of the location Tape Library and provides his/her name

* Responds to problems quickly and efficiently using approved procedures.

* Alerts the Duty Team Leader/Supervisor to actual/potential Service problems.

* Check problem & change system for problems and changes affecting the Media Service

* Use of Microsoft Outlook for email

* Work rotation standby cover

* Assist with media changes as required

* Respond to requests to initialise/destroy/re-label tapes

* Completes ad hoc activities at Team Leader/Supervisor request

* Host Customer Engineers into the machine halls as required

Critical Experience, Know-How and Qualifications required to undertake the role of IT Support/Data Centre Operator:

* Must speak and understand German language to Level B2 of The Common European Framework.

* Flexible and responsive to business demands.

* Able to work unsupervised and to follow shift work-sheet.

* Keen to learn and develop the Service.

* Alert and responsive to change.

* Able to communicate with all interfaces to the Media Library.

* Personable and a good team player.

* Able to follow process/procedures in a methodical manner.

* Willing to cover colleague's holiday/sickness periods on rota basic

Personal Characteristics Required for the IT Support/Data Centre Operator:

* Ability to work under pressure. Excellent at prioritisation. Excellent communication skills. Customer focused. Good team player

Please contact us if you have experience of working in a data centre and supporting media and asset management functions. You should also be able to speak German and English.

Start
ab sofort
Dauer
1 month
Von
Global Technology Solutions Ltd
Eingestellt
21.05.2015
Projekt-ID:
908429
Vertragsart
Freiberuflich
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