Dispatch Planner/Work Scheduler - Telco

Beschreibung

Disppatch Planner - Work Scheduler - Berlin - 6 months rolling contract - Telecommunication

The dispatcher is responsible for the timely execution of all incoming work orders. In this context, it ensures compliance with the agreed with the customer SLA (Service Level Agreements).

In addition, he/she is responsible for the following tasks:

Application control
* Control of operations of field service technician in accordance with applicable after ArbZG, TV and BV rules and to entrepreneurial viewpoints
* prioritization and tracking of orders, taking into account the deadline established
* coordination of appointments with customers, service providers and carriers
* coordinating resources necessary access authorizations

Order documentation
* Creation of performance documentation for data acquisition order processing internally and to customers
* Processing and maintenance of jobs in the trouble ticket system and the job Tool
* Creation of jobs in computer systems such as in SAP
* Preparation of weekly reports, evaluations and statistics

Quality assurance
* clarification and resolution of contradictions in orders in collaboration with the commissioning, the disposition and the field staff
* identification of current quality problems by analysing the frequency of Entstöraufträge
* coordination of orders for effective order processing after economic and technical viewpoints
* Ensuring meaningful feedback from order fulfillment
* Identification of process flow disorders, develop and implement solutions in their own area of responsibility and report back to the supervisor
Parts and materials supply:
* management and coordination of materials and spare parts supply in the Field Service including the necessary booking process

Your profile
* completed vocational training as an IT systems engineer/in or comparable education
* Experience in scheduling or in the Fault Management
* Knowledge of basic network structures in the fixed and mobile telephony
* Materials Management processes. Industrial processes in Field Service
* Dealing with Interference tools and the MS Office package
* Teamwork, good communication and information behavior
* High customer orientation
* planning, organizing, and ability to make decisions, prioritize tasks, assertiveness
* High analytical skills, methodological competence

If you are interested in this position please call Mila or email CV to (see below)