Beschreibung
Job Title: Service Desk/Desktop Support/IT Support
Job Type: Contract
Location: Germany/France/Austria
Responsibilities:
Provide specialized hardware/software/network problem diagnosis/resolution for customer's end users (specialized Office Support/Blackberry/VPN)
Coordinate and manage relationships with vendors and support staff that provide hardware/software/network problem resolution
Administer and provide User Access and Exit controls
Experience in Administration of Macintosh base environment
Experience in supporting production environment comprising of MAC machines
In depth knowledge of client and server operating systems
Client Management tools such as Apple Remote Desktop, Deploy Studio, Package maker, FileWave & Casper would be a plus
Should be able to manage Open/Active Directory integration
Knowledge of Scripting, programming and other languages (Python, Ruby, C, C++, Objective C) would be a plus
Basic knowledge of Windows base
Graduate with desktop management experience
2- 8 years of domain experience
Experience in troubleshooting offering hardware and software support
Ability to solve complex problem