Beschreibung
We are looking for an "Operations Service Manager for Social Intranet (m/f)“ for our customer in the energy sector with the following specifications:Start: April
Duration: 3 months +
Location: Düsseldorf
Responsibilities:
• Service Management Coordination including calls / jour fixes and future roadmaps in role as primary contact (key account) for Coyo
• Coordination, Review and Development of Ping bugs and new functional requirements via a centrally managed list in close collaboration with business owner
• Coordination and Support of Ping test Issues with Coyo to implement fixes into Live Environment in close collaboration with business owner
• Coordination of Coyo deployments (incl. upfront information, go/no-go decision re Ping, prioritization of changes) with Coyo and business owner
• Identifying and Development of Workarounds
• Provide concept advice to end users and Stakeholders
• Supporting Communication Concepts & Management
• Supporting and contributing to the (external) Coyo user group/customer forum (incl. alignment on joint requirements towards Coyo, prioritization of change requests)
• Service co-ordination of Video based on Streamworld
• Service co-ordination of Websites
• Fluent in English and German
If you are interested in the position, please do not hesitate to send me your application:
Do you have questions? You are welcome to contact me by calling:
Ms Kathrin Lik