Primary Service Manager B2C

Vertragsart:
Vor Ort
Start:
Jan
Dauer:
6 months +
Von:
Marlin Green
Ort:
Bayern
Eingestellt:
16.12.2017
Land:
flag_no Deutschland
Projekt-ID:
1471874

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Primary Service Manager B2C

Marlin Green are currently searching for a Primary Service Manager for one of our global customers in Munich.

Scope: Operating as the lead point for all maters related with B2C projects, both portals and mobile initiatives.
Key Tasks:
- Develop a good trustful relationship with key stakeholders
- Discuss and assist parties in developing a project pipeline and roadmap;
- Leverage the delivery teams and provide advice to parties on the technical impacts and options during project inception phase;
- Prepare and present project offers by leading the pre-delivery phase (understanding project goals, scope, constrains, delivery setup, inter-dependencies and financials);
- Accountable for the economics of the service line (budget, invoicing, etc.);
- Accountable for the end-to-end delivery of the B2C service: SLAs, problems & incidents management
- Liaise with delivery teams in order to organise and secure delivery;
- Take ownership of relevant customers issues and follow-up resolution.
Required experience:
- 8+ years of working experience;
- Excellent communication and leadership skills;
- Good knowledge of eCommerce business models;
- Good knowledge of IT architecture namely E-commerce platforms, both web and
mobile;
- Proven track record of IT delivery.

The project is due to start in January however our customer are looking to interview and decide before Christmas!

Language: English (German is only bonus)