Beschreibung
BSS Maintenance Engineer - Business Support Systems - OCS - Online Charging Systems - Managed Service
BSS Maintenance Engineer in Dusseldorf, Germany
- Serve as technical expert for Online Charging System
- Secure the functionality and Non-function technical quality of deliveries in customer projects.
- Software loading, configuration, integration, verification, and troubleshooting of existing solutions on a customer site or in a lab environment using vendors products
- Provide ongoing customer support throughout implementation.
- Attend and participate in customer meetings for specific solutions and different areas.
- Lead the investigation and isolation of unique and challenging problems, collaborating with product development teams and other support groups to devise a plan for resolution that meets the customer's needs.
- 3rd level technical support for BSS operation technical problems
- Maintain technical customer satisfaction, both external and internal customers.
- Delivery of support within predefined service level agreement.
- Define methods and process to lead both customers and internal resources through technical issue identification and analysis.
- Report software bugs to product groups.
- Advise on potential software improvements during the design and pre-release process.