Beschreibung
My client a well known commuications business are looking for an experienced BSS engineer to join their long term project in Dusseldorf
Main Responsibilities
Serve as technical expert for Online Charging System, CRM and the Billing system. Secure the functionality and Non-function technical quality of deliveries in customer projects.Software loading, configuration, integration, verification, and troubleshooting of existing solutions on a customer site or in a lab environment using Huawei products, 3rd party, or customized packages.Provide ongoing customer support throughout implementation.Attend and participate in customer meetings for specific solutions and different areas.Lead the investigation and isolation of unique and challenging problems, collaborating with product development teams and other support groups to devise a plan for resolution that meets the customer's needs.3rd level technical support for BSS operation technical problemsMaintain technical customer satisfaction, both external and internal customers.Delivery of support within predefined service level agreement.Define methods and process to lead both customers and internal resources through technical issue identification and analysisReport software bugs to product groups. Advise on potential software improvements during the design and pre-release process.This is a great opportunity to beging working with a market leader within telecommunications on a long term BSS project within Germany.
