Beschreibung
BSS Systems Maintenance Engineer - Freelance - Dusseldorf, Germany
My client, a leading global Mobile Telecoms company, are looking for someone with BSS experience to maintain a new OCS system which is being launched in March/April next year. This is an ongoing contract/freelance position based in Dusseldorf, Germany
- Must have Huawei experience
- 1-2 times night shift per month required for operation
- German language skills are beneficial, English fluency is essential
Main Responsibilities:
Serve as technical expert for Online Charging System, CRM and the Billing system. Secure the functionality and Non-function technical quality of deliveries in customer projects.Software loading, configuration, integration, verification, and troubleshooting of existing solutions on a customer site or in a lab environment Provide ongoing customer support throughout implementation.Attend and participate in customer meetings for specific solutions and different areas.Lead the investigation and isolation of unique and challenging problems, collaborating with product development teams and other support groups to devise a plan for resolution that meets the customer's needs.3rd level technical support for BSS operation technical problemsMaintain technical customer satisfaction, both external and internal customers.Delivery of support within predefined service level agreement.Define methods and process to lead both customers and internal resources through technical issue identification and analysis.Report software bugs to product groups. Advise on potential software improvements during the design and pre-release process.Requirements:
Extensive experience working for a telecommunication company or OCS, Billing/CRM vendorEnglish fluency both verbal and writing is essentialWorks effectively in situations involving uncertainty, change, or lack of information.Strong analytical and problem solving skills.Good communication skillsSelf-starter with ability and ambition to work remotely, onsite with a specific customer for extended or dedicated periods of time.Installation and configuration of Servers, Routers, and Switches highly desired.If you are interested in this opportunity please submit your CV on line or email directly
Project People Ltd is acting as an Employment Business in relation to this vacancy.
