Beschreibung
L2 Support - Kinetic Data - Germany
Nextlink are currently looking to hire an experienced L2 Support expert to work for a global organisation. This is a contract opportunity for a duration of 12 months minimum to start ASAP.
Position: IT Services Portal - L2 support
PRIMARY SKILLSET:
- Product Knowledge - Functional and Technical
- Product Name: Kinetic Data
- (Kinetic Request Service Catalogue Console V 5.2.3, Kinetic Task Management Console V3.2.1)
- Java/Javascript know-how
- Integration Technology know-how
- No specific requirement on Integration Technology. Integration happens on database level
JOB DESCRIPTION:
This resource request is related to get engaged in the development work as part of project as well as to support the application from application maintenance point of view. This application handles the request for any product or services and closely integrated with BMC Remedy. This job will require coordination to be done with Product Vendor. The product vendor is located in USA so this job will involve some involvement during out-of-office hours. The current System manager is located at Hamburg, Germany and the Project Manager is located in Berlin, Germany. The BMC Remedy team is located in Berlin, Germnay. The co-location with BMC Remedy team may help as this tool is tightly integrated with BMC Remedy. Related to the project related development work, the requirements are sometimes volatile which could lead to potential rework. So the job will demand quick adaptability in terms of change in requirements.
Responsibilities included:
Transition:
- Attending workshops for transition and getting involved for Secondary and Primary support.
Application Support and Maintenance:
- Providing L2 support for production related issues
- Perform coordination work with Product Vendor for any L3 type issues
- Deployment of patch or bug fix provided by product vendor using change management process.
- Providing Clarification to customer's/user's queries.
- Perform Application Impact analysis for any infrastructure related outages.
- Enaged in solving performance related issues and perform performance tuning, if required with the help of Product Vendor, as applicable
- Application monitoring, system log and application log monitoring and analysis.
- Providing necessary inputs related to Application capacity planning and management.
Application development work (Project Work)
- Perform Design, Development and Unit testing work for components based on the requirements given
- Perform Defect resolution activities for the reported bugs
Location: Germany
Duration: 12 months + extension
Interviews are now taking place, so call myself Kayes or send me your most current CV immediately to be considered for the role.