Beschreibung
Currently we are searching for one candidate who is able to cover the following position:Project description:
Responsible for strategy development and implementation of service delivery resources and oversight of operational facilities; responsible for Application service delivery and governance. Reviews and provide inputs to Account managers specific to delivery capabilities, execution of the delivery plan as given in the steady state plan, Provide Application Group level inputs to the operations team for the Unit business planning exercise IN ORDER TO make business plan more relevant and close to reality.
Your tasks:
Represent the service delivery team across the organizations
Manage the risk of operating the Application Maintenance Support
Coordinate communication among support tracks or application bundles
Serve as the point of escalation for major incidents
Provide input to the Continual Service Improvement process(CSI)
Plan for service future
Participate in internal service review meetings (within IT)
Work with Transition manager and service sponsor to identify and prioritize service improvement
Participate in external service review meetings (with the business)
You are responsible for ensuring that the service entry in the Service Portfolio/Catalog is accurate and is maintained
Participate in negotiating Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) for the service
Ensure that performance meets the requirements of SLAs and OLAs
Provide reporting and metrics on performance of service
Your profile:
BI Background with one of the following Skill combinations:
Oracle Pl/SQL + Informatica
SAP BO + QlikView
SAP BW + SAP BO
ITIL V3 Certification at least at foundation level
German fluent
English fluent
Basic parameters:
Start: as soon as possible
Duration: Permanent or at least 6 month for freelancer
Location: Wolfsburg
Type of employment: Permanent or Freelance
Your GECO contact person is looking forward to your feedback and your current CV (Word document) incl. your availability and your salary requirement / hourly rate:
Maximilian Waller
Additional job offers can be found here:
https://www.geco-group.com/it-specialists/jobs
Start: asap
Dauer: 6 Monate
Art: Contract