Beschreibung
Technical Support Engineer - 6 Month rolling contract - Darmstadt, Hessen, Germany
Requirements:
- German (Fluent)
- English (Fluent)
- Ability to work shifts (24x7x365)
The Technical Support Engineer is responsible for supporting our customers who have purchased the Mediaroom. We provide 7x24x365 support to our customers. We are looking for a customer oriented person with a versatile skill-set to be able to wear multiple hats. Day-to-day activities could include replicating customer issues on mobile devices, deploying a system in the SaaS environment, trouble-shooting video related issues.
Responsibilities & Tasks
- Customer issue handling
- Handling of proactive support
- Software Update Management (SUM) handling
- Knowledge Management Tool (KCS) Coaching
- Remote Service Gateway (RSG) Coaching
- System Administration of existing hosted solution
- Customer Training
- On-Call support
- Provide Material for technical documentation
- Service Platform Operations and Support: design; build out; health monitoring, metrics and upgrades
- Evaluate and analyse systems, performance, issues and metrics in order to provide recommendations to engineering for service improvements
- Participate in bug reviews and feature enhancements meetings with a cross functional team
- Comfortable with installing, configuring and testing applications on mobile devices
- Comfortable with installing, configuring and testing software packages in a MS Windows and Linux environment
- Application configuration and monitoring
Minimum Qualifications & Experience Requirements:
- Strong analytical and problem solving skills.
- MS Windows Knowledge and System Management
- Linux knowledge is desirable
- Knowledge of Postgres and/or Cassandra Database and Schema Management
- High Level Understanding of IP Networking
- HTTP delivery and Web Services Experience
- HLS and Smoothstreaming Experience a plus!
- Basic Understanding of Client Platform Development (ie: iOS, Android, Web, Roku)
- Scripting language knowledge (BASH, PHP, C or C++, Java)
- Team player
- English fluency both verbal and writing is essential
- Previous Mediaroom Reach technical experience is desirable
If you are interested in this contract position please apply on line or email your CV to Salome Maybanks.
Project People Ltd is acting as an Employment Business in relation to this vacancy.