Beschreibung
IPTV(Video) Maintenance Engineer
Connect44 is searching for you as you are an Professional IPTV Maintenance Engineer. It is for a multinational telecommunication Company which is based in Darmstadt/Hessen. If you are interested in feel free and send us your actual CV or call us for more Information.
Job location: Darmstadt, 20% travel to ULM
Main Responsibilities:
- Serve as technical expert for IPTV system. Secure the functionality and Non-function technical quality of deliveries in customer projects.
- Software loading, configuration, integration, verification, and troubleshooting of existing solutions on a customer site or in a lab environment using Huawei products, 3rd party, or customized packages.
- Provide ongoing customer support throughout implementation.
- Attend and participate in customer meetings for specific solutions and different areas.
- Lead the investigation and isolation of unique and challenging problems, collaborating with product development teams and other support groups to devise a plan for resolution that meets the customer's needs.
- 3rd level technical support for IPTV operation technical problems
- Maintain technical customer satisfaction, both external and internal customers.
- Delivery of support within predefined service level agreement.
- Define methods and process to lead both customers and internal resources through technical issue identification and analysis.
- Report software bugs to product groups. Advise on potential software improvements during the design and pre-release process.
Requirements:
- Knowledge of video streaming, IPTV or content Delivery technologies and DRM
- LAN and Internet networking experience
- Deep knowledge about transport protocols and Uni-/Multicast
- Being versed in at least one of the operating systems (Linux, UNIX, Windows 7) and mainstream database (Oracle, Informix, Sybase, SQL Server)
- Proven ability to diagnose and localize issues using logical analysis techniques
- Ability to understand the commercial environment whilst focusing on technical issues
- Operate successfully in an intense business environment and work across cultural and organizational boundaries
- Capability to remain calm and courteous with demanding/difficult customers and/or situations and to perform job functions to standards under pressure of tense/confrontational situations
- Ability to provide concise and clear, written and verbal reports
- Business fluent in German and English is mandatory
- Strong experience within the telecommunications industry is a must have
- Proven ability to interact with diverse customers in a multi-cultural environment
- Proven ability to provide legible communication
- Diploma degree or above in a relevant technical discipline
Offer
We are Connect44. We do more - we are a place to innovate and shape the future of our customers networks and communication services. Everything starts with our employees - everything starts with you! As a unified global team, we bring a commitment to excellence and passion for creating what's next. Explore your possibilities with us and join our team.