IPTV (Video) Maintenance Engineer

Hessen  ‐ Vor Ort
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Beschreibung

IPTV(Video) Maintenance Engineer

Connect44 is searching for you as you are an Professional IPTV Maintenance Engineer. It is for a multinational telecommunication Company which is based in Darmstadt/Hessen. If you are interested in feel free and send us your actual CV or call us for more Information.

Job location: Darmstadt, 20% travel to ULM

Main Responsibilities:

  • Serve as technical expert for IPTV system. Secure the functionality and Non-function technical quality of deliveries in customer projects.
  • Software loading, configuration, integration, verification, and troubleshooting of existing solutions on a customer site or in a lab environment using Huawei products, 3rd party, or customized packages.
  • Provide ongoing customer support throughout implementation.
  • Attend and participate in customer meetings for specific solutions and different areas.
  • Lead the investigation and isolation of unique and challenging problems, collaborating with product development teams and other support groups to devise a plan for resolution that meets the customer's needs.
  • 3rd level technical support for IPTV operation technical problems
  • Maintain technical customer satisfaction, both external and internal customers.
  • Delivery of support within predefined service level agreement.
  • Define methods and process to lead both customers and internal resources through technical issue identification and analysis.
  • Report software bugs to product groups. Advise on potential software improvements during the design and pre-release process.

Requirements:

  • Knowledge of video streaming, IPTV or content Delivery technologies and DRM
  • LAN and Internet networking experience
  • Deep knowledge about transport protocols and Uni-/Multicast
  • Being versed in at least one of the operating systems (Linux, UNIX, Windows 7) and mainstream database (Oracle, Informix, Sybase, SQL Server)
  • Proven ability to diagnose and localize issues using logical analysis techniques
  • Ability to understand the commercial environment whilst focusing on technical issues
  • Operate successfully in an intense business environment and work across cultural and organizational boundaries
  • Capability to remain calm and courteous with demanding/difficult customers and/or situations and to perform job functions to standards under pressure of tense/confrontational situations
  • Ability to provide concise and clear, written and verbal reports
  • Business fluent in German and English is mandatory
  • Strong experience within the telecommunications industry is a must have
  • Proven ability to interact with diverse customers in a multi-cultural environment
  • Proven ability to provide legible communication
  • Diploma degree or above in a relevant technical discipline

Offer

We are Connect44. We do more - we are a place to innovate and shape the future of our customers networks and communication services. Everything starts with our employees - everything starts with you! As a unified global team, we bring a commitment to excellence and passion for creating what's next. Explore your possibilities with us and join our team.

Start
keine Angabe
Von
Connect 44 AG
Eingestellt
01.08.2016
Projekt-ID:
1177369
Vertragsart
Freiberuflich
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