Beschreibung
Our client is looking for an experience Contact centre Consultant with a senior Genesys Pofile to be situated in one of there contact centres to help increase efficiency.
The candidate will be involved in:
- work with the Client to rationalize the Desktop agent roadmap (from 15-16 tools been used currently) to 5 or 6 tools.
- Analyzes data and processes to develop viable, business-driven and cost-effective solutions: gathers information; tests and probes assumptions; analyzes data; interprets systems requirements, using current and emerging technologies to develop and validate effective solutions; collaborates with system architects and business sponsors, using appropriate analytic techniques to promote continuous improvement.
- Candidate will be engaging with the Countries and helping them align to the Digital roadmap for Contact Center.
- Involved defining Digital strategy for the Desktop Agents.
Requirements:
- Genesys Framework and Management v8.1/8.5
- Good Knowledge of Genesys call back and Schedule call back solution
- eServices, v8.1+, especially Genesys Web Engagement/Proactive environment
- Genesys Info Mart particularly with respect to eServices reporting
- Experience of using SCXML to develop ORS routing applications for eServices using Composer
- Strong understanding of Cassandra, Jetty and SQL skills
- Involvement in Genesys platform design and architecture
- Good Knowledge of Genesys Mobile Services (GMS)
- Preferably experience in a virtualised Windows and Linux environment