GERMAN SPEAKING - IT Deskside Support Engineer

Vertragsart:
Vor Ort
Start:
ASAP
Dauer:
6 months
Von:
Computer People
Ort:
Bayern
Eingestellt:
05.07.2016
Land:
flag_no Deutschland
Projekt-ID:
1160259

Warning
Dieses Projekt ist archiviert und leider nicht (mehr) aktiv.
Sie finden vakante Projekte hier in unserer Projektbörse.

MUST BE FLUENT IN GERMAN.

Working in conjunction with the central IT team to provide hands-on IT support and project implementation assistance.

The IT Support Specialist will play a critical role, directly supporting all team members by troubleshooting desktop, software and mobile devices, employing a high degree of customer service, as well as a high level of technical expertise and responsiveness.

In addition, the IT Support Specialist will be fully involved in delivery of technical projects and assisting project managers to provide early-life support after implementation.

General Support

  • Ensure that a high level of customer service is consistently delivered
  • Handle all IT queries made by customer employees
  • Provide support and testing resource for IT related projects and office moves/re-designs
  • Local monitoring/management the service IT deliverables
  • IT point of contact for VIP's
  • Occasional remote/onsite IT support to business areas (in the region)

Incident/Problem Management

  • Proactively monitor ticket queues within the IT Service Management Tool to ensure all tickets are updated and resolved within the defined SLA
  • Undertake initial diagnosis, categorisation and prioritisation of all incidents and service requests and perform first line resolution where applicable
  • Escalate unresolved incidents to internal resolver teams and 3rd party suppliers
  • Ensure all incidents and service requests are recorded in the IT Service Management Tool
  • Keep end customers informed on the status and progress of incidents and requests until an agreed resolution is met
  • Identify problem trends and potential issues and escalate as necessary

Hardware Support

  • Build, configure and install PC's, laptops and mobile devices
  • Install applications ensuring that the software is approved and licensed correctly
  • Printer configuration and installation
  • Plan and undertake scheduled maintenance of local infrastructure and network
  • Provide ad hoc support such as Audio and Visio installation and facilitation, creating presentations for business use, assist with the troubleshooting of networked services (WAN, LAN, WIFI)
  • Co-ordination and supervise local 3rd party IT providers

Please send in your CV for instant consideration. Look forward to hearing from you.