GERMAN SPEAKING - IT Deskside Support Engineer

Vor Ort
6 months
Computer People
flag_no Deutschland

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Working in conjunction with the central IT team to provide hands-on IT support and project implementation assistance.

The IT Support Specialist will play a critical role, directly supporting all team members by troubleshooting desktop, software and mobile devices, employing a high degree of customer service, as well as a high level of technical expertise and responsiveness.

In addition, the IT Support Specialist will be fully involved in delivery of technical projects and assisting project managers to provide early-life support after implementation.

General Support

  • Ensure that a high level of customer service is consistently delivered
  • Handle all IT queries made by customer employees
  • Provide support and testing resource for IT related projects and office moves/re-designs
  • Local monitoring/management the service IT deliverables
  • IT point of contact for VIP's
  • Occasional remote/onsite IT support to business areas (in the region)

Incident/Problem Management

  • Proactively monitor ticket queues within the IT Service Management Tool to ensure all tickets are updated and resolved within the defined SLA
  • Undertake initial diagnosis, categorisation and prioritisation of all incidents and service requests and perform first line resolution where applicable
  • Escalate unresolved incidents to internal resolver teams and 3rd party suppliers
  • Ensure all incidents and service requests are recorded in the IT Service Management Tool
  • Keep end customers informed on the status and progress of incidents and requests until an agreed resolution is met
  • Identify problem trends and potential issues and escalate as necessary

Hardware Support

  • Build, configure and install PC's, laptops and mobile devices
  • Install applications ensuring that the software is approved and licensed correctly
  • Printer configuration and installation
  • Plan and undertake scheduled maintenance of local infrastructure and network
  • Provide ad hoc support such as Audio and Visio installation and facilitation, creating presentations for business use, assist with the troubleshooting of networked services (WAN, LAN, WIFI)
  • Co-ordination and supervise local 3rd party IT providers

Please send in your CV for instant consideration. Look forward to hearing from you.