Beschreibung
Job Nr.: 110733
Job title: Support Engineer Middleware Application Management
Start: ASAP
Duration: 6 months
Location: near Munich
Major Responsibilities:
General:
- Decrease and improve the unit cost, providing suitable measures in ABC.
- Actively participate in overall activities such as Engage, PDR.
- Work as part of a team and provide 24x7 support when required.
- Perform general technical troubleshooting and give consultation to development teams.
Application Management:
- Manage platform implementations following the general change management processes.
- Significantly contribute to the migration of existing and creation of new applications on development, test and production platforms.
- Active involvement in coordination and change introduction to Amadeus production and test systems.
- Own and preview all non-standard changes before they are accepted into production.
- Ensure formal and documented hand-over of IT Services to operational teams as part of an implementation.
- Participate in technical projects in close cooperation with Development and relevant groups within ADP.
- End to end problem ownership - own Problem Tracking Records, making sure solutions are implemented as agreed.
- Chair & minute Problem Management Review meetings, and then track Problem Management Review action items - making sure action items are implemented as agreed.
- Drive incident and problem prevention activities.
- Active involvement in major incidents (2LS trouble-shooting, including on-call where necessary).
- Recommend, document and develop changes to fix problems and improve processes, while demonstrating self-initiative and self-motivation
- Represent the team as an interface to other teams in Operations, Development and Marketing.
Qualification & Requirements for the position:
- University degree in computer science or equivalent professional experience
- Good understanding of the Linux/Unix operating system, Shell Scripting, tools and utilities
- Good understanding of 1 or more programming languages (PYTHON, PERL, PHP/HTML, JAVA)
- Good understanding of the XML language and WEB SERVICES.
- Good understanding of TCP/IP, UDP, SSH, FTP, HTTP protocols
- Good understanding of SQL, NoSQL database concepts and operations
- Good understanding of the ITIL and LEAN-IT processes
- Excellent written, verbal and presentation skills in the English language
Michael Bailey International is acting as an Employment Business in relation to this vacancy.