Beschreibung
Service Delivery Manager (SQL Scripting Experience) - 6 Month Contract
Germany
The ideal candidate should be someone with service delivery within an Asset Management environment.
The candidate should be more from functional background for asset and license contract management. As far as technology is concerned, in this role the expectation would be to do some SQL work and running SQL scripts.
KSR- activities for Asset Management System (AMS2) and Licence Contract Management (LCM): Following activities will be supported:
Day-to-day operations
Manage the day to day operations
Support service availability and performance
Maintain and monitoring of service KPIs
Ensure that the agreed OLAs/SLAs are met
Service management
Capacity management in cooperation with business stakeholders
Manage escalations and communication during service interruptions
Act as the single point of contact for business and IT teams related for the respective service
Regular service reviews with support partners/vendors and reporting to business IT in alignment with operations engineers
Project support
Support projects to enable successful delivery of project milestones
Support trainings/organize trainings for key stakeholders
Good at SQL Scripting.
Nuremberg, Germany €500 per day