Technical Architect - Business Transformation

Baden-Württemberg  ‐ Vor Ort
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Beschreibung

Job Title: Technical Architect - Business Transformation (Bi-Lingual German and English speaking)

Type: Contract

Duration: 6 months with extensions

Location: Mannheim, Germany

Rate: Up to €820 per day

Start: ASAP

Purpose of role

The Technical Architect owns the IT Solution which will support and underpin business change and efficiencies. It is expected the Technical Architect will have delivered and worked within the Customer Services sector and delivered IT solutions into large scale business change programmes.

The Technical Architect will own and drive forward all elements of the Customer Services technology solution including:

  • Telephony Platform (eg Avaya, Genesys and Interactive Intelligence)
  • Network Services (eg WAN, LAN etc.)
  • Omni-channel customer engagement design and deployment including realising business benefits
  • Customer engagement via digital channels including interactive web site design, mobile application design and development.
  • Infrastructure services including knowledge of Servers (virtual and physical), storage, performance, resilience and scalability.
  • Application Services including exposure to CRM, Knowledge Management,
  • IT Service delivery and management including knowledge of ITIL, Service Desk, Service Management including SLAs and OLAs.
  • Approaches to systems integration including basic point to point file transfer and message based eg web services.
  • Market focus including Telecommunications and Customer Services
  • Supplier engagement and selection including running RFPs and competitive tenders
  • Delivering innovation and thinking 'out-of-the-box'
  • Security including managing and storing customer data
  • Technical contract discussions
  • Owning and managing IT costs (in conjunction with Commercial team)

The Technical Architect engages within our client's UK Divisions, customer and supplier levels including business user, business manager and up to Director/CxO level, to understand the business and technical requirements, required outcomes, customer needs and aspirations, cost and efficiency targets.

The Technical Architect must specify the high level requirements and then bring together and drive a strong technology team including a number of internal and external Subject Matter Experts (SMEs) to design, brainstorm, develop, evolve and innovate the optimum technology solution (without traditional line authority).

The Technical Architect must challenge and review multiple options and ideas and decide which solution delivers the best value, technology and business outcomes, lowest risk versus reward and highest chance of delivering the business benefits. The Technical Architect must guide the solutions where possible to preferred approaches to ensure deliverability and sustainability and also keep up with both market and our client's innovation and organisation.

The Technical Architect must have a strong delivery pedigree and be confident in presenting and communicating to all levels of internal and customer audiences within the delivery and sales cycle. The Technical Architect must be able to clearly articulate and convey what he/she fully understands to be the business problem and challenge, why the technology solution will solve business issues, and drive the required outcomes including influencing skills up, down and all around the organisation.

Key Capabilities

  • Fluent in written and verbal German
  • A good capability in written and verbal English
  • Will most likely have 10- 15+ years of IT/Technology experience
  • Proven experience at engaging at all levels from business user, business manager through to IT Director and CxO levels.
  • Proven experience at operating at senior Director level demonstrating all the key soft skills required including: stakeholder engagement and management; political sensitivity; confidence; proven experience; diplomacy; problem management; conflict management and resolution; and commercial/financial acumen.
  • A proven track record in designing, costing and delivering large technology solutions including interaction with: business owners; technology suppliers; delivery directors; programme directors; and commercial directors. This would include the scoping of business requirements, solution selection, design, procure and build, test, deploy and operate life cycle.
  • Interest and experience in how businesses engage with their customer and supplier base within the digital era including smartphone applications, channel shift, self-service, online sales, social media, robotics, AI, big data and analytics etc. Self-motivated to keep learning and be curious about new technologies and their possible impacts on business solutions, customers and public including social media.
  • The ability to fully understand the client's industry and market sector(s) and gain an appreciation of the business drivers, constraints and challenges in these markets and not just to sell an off the shelf technology solution. Must be able to understand and relate to the implications of that technology on the business and the cultural change it will drive.
  • Familiarity with financial modelling concepts and literacy in basic accounting analysis and presentation is vital. Sufficient commercial awareness and acumen to understand the key dependencies between the commercial model and the solution (eg affordability, priorities, key risk factors etc.)
  • Start
    keine Angabe
    Von
    Kensal Technology Limited
    Eingestellt
    11.03.2016
    Projekt-ID:
    1089465
    Vertragsart
    Freiberuflich
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