IT Process Management Practitioner (f/m)

Vor Ort
36 months
Harvey Nash Plc - Stuttgart
flag_no Deutschland

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Nash direct GmbH supports many of Germany's leading organisations to source, recruit and manage the highly skilled IT and engineering talents they need to succeed in an increasingly technology-driven world. We offer our employees promising career prospects and access to interesting and challenging technology roles throughout Germany.

For our client, a leading European commercial bank in Frankfurt, we are currently hiring an:

IT Process Management Practitioner (f/m)
Reference number: 307616
Starting date: 2nd of May 2016
Length of the contract: 36 Months with possibility of extension

Task description:
*Assess technical and non-technical change requests
*Assess process compliance of services and project/release deliverables
*Create technical reports
*Program in PHP
*Support project teams with the engineering and design of IT services
*Use IT service management tools (eg Marval MSM, HP Service Manager) and project management tracking tools (eg JIRA, etc.)
*Manage the IT process Availability Management, IT process Problem Management, IT process Server License Management and IT process Capacity Management
*Report on the adherence of capacity and availability service level targets

Your profile:
*Proven experience with managing the IT processes Capacity Management, IT processes Problem Management and IT process Availability Management
*Experience with coordinating IT capacity forecasts, monitoring concepts and technical methods and working with the international standards ISO 20000 and ISO 27001
*Experience with the support and operation of IT services, preparing and participating in audits, preparing and providing IT training material and courses
*ITIL Foundation certification
*A good command of English with proven drafting ability

We are proud to build our company around creative and talented people who value our company's culture, the diversity of our projects and the attractiveness of our clients.
Our market-oriented salaries as well as our transparent and dedicated approach with our clients and candidates lay the basis for a long-term partnership with our employees.

We look forward to receiving your application and are available to you at your convenience for any questions or queries you might have about this role.

Carmen Ponten
Candidate Relationship Manager
Nash direct GmbH
IT & Engineering Professionals
(see below)