Beschreibung
To expand our service delivery within our existing service management agreements, we are in urgent need of at least one more
IPTV Maintenance Engineer (m/w)
to join our Team in Darmstadt (Greater Area Frankfurt).
Main Responsibilities:
You serve as technical expert for IPTV systems and secure the functionality and Non-function technical quality of deliveries in customer projects. Software loading, configuration, integration, verification, and troubleshooting of existing solutions on a customer site or in a lab environment using Huawei products, 3rd party, or customized packages. Provide ongoing customer support throughout implementation. Attend and participate in customer meetings for specific solutions and different areas. Lead the investigation and isolation of unique and challenging problems, collaborating with product development teams and other support groups to devise a plan for resolution that meets the customer's needs. 3rdlevel technical support for IPTV operation technical problems. Maintain technical customer satisfaction, both external and internal customers. Delivery of support within predefined service level agreement. Define methods and process to lead both customers and internal resources through technical issue identification and analysis. Report software bugs to product groups. Advise on potential software improvements during the design and pre-release process.
Requirements:
You bring at least 3years knowledge of video streaming, IPTV or content Delivery technologies and DRM. Topics like LAN and Internet networking are your daily business and also your deep knowledge of transport protocols and Uni-/Multicast. You are versed in at least one of the operating systems (Linux, UNIX, Windows 7) and mainstream database (Oracle, Informix, Sybase, SQL Server) and have proven ability to diagnose and localize issues using logical analysis techniques. The ability to understand a commercial environment whilst focusing on technical issues is one of your further strenghts. In your past you have already operated successfully in an intense business environment and worked across cultural and organizational boundaries. You bring the ability to provide concise and clear, written and verbal reports and are fluent in German and English. You should also have a strong experience within the telecommunications industry, especially with proven track record witihn diverse customers projects in a multi-cultural environment.
Offer
We are Connect44. We do more - we are a place to innovate and shape the future of our customers networks and communication services. Everything starts with our employees - everything starts with you! As a unified global team, we bring a commitment to excellence and passion for creating what's next. Explore your possibilities with us and join our team.