Beschreibung
BSS System Maintenance Engineer
We are currently recruiting for our client, a prestigious telecommunication company, for a BSS System Maintenance Engineer to join their project in Germany.
Position Title: BSS System Maintenance Engineer
Position Type: CONTRACT
Start Date: February/March 2016
Duration: 3 month (rolling)
Location: Germany, NRW region
Contact: Nikolina Dobranic
Responsibilities:
- Serve as technical expert for Online Charging System, CRM and the Billing system. Secure the functionality and Non-function technical quality of deliveries in customer projects.
- Software loading, configuration, integration, verification, and troubleshooting of existing solutions on a customer site or in a lab environment using client's products, 3rd party, or customized packages.
- Provide ongoing customer support throughout implementation.
- Attend and participate in customer meetings for specific solutions and different areas.
- Lead the investigation and isolation of unique and challenging problems, collaborating with product development teams and other support groups to devise a plan for resolution that meets the customer's needs.
- 3rd level technical support for BSS operation technical problems
- Maintain technical customer satisfaction, both external and internal customers.
- Delivery of support within predefined service level agreement.
- Define methods and process to lead both customers and internal resources through technical issue identification and analysis.
- Report software bugs to product groups. Advise on potential software improvements during the design and pre-release process.
Qualifications/Skills Required:
- At least 3 to 5 years of IT experience, including at least 2 years of experience working for a telecommunication company or OCS, Billing/CRM vendor
- English fluency both verbal and writing is essential
- Works effectively in situations involving uncertainty, change, or lack of information.
- Strong analytical and problem solving skills.
- Good communication skills
- Self-starter with ability and ambition to work remotely, on site with a specific customer for extended or dedicated periods of time.
- Ability to work across groups by setting mutual goals, ensuring clarity of roles, and working together in ways which enhance business effectiveness
- Installation and configuration of Servers, Routers, and Switches highly desired.
- Able to work on a multi-cultural environment
- Overnight work needed sometime because of the technical operation on the customer production environment.(But company will pay the allowance)
Please submit your CV
Quoting reference: MGND - 6762
Or call Nikolina
If you know of anyone within your network who may also be interested in this position, we highly appreciate you forwarding this position to them.
Please note:
1. That we do all we can to respond to your application but if we have not contacted you within 2 business days following your application, it is likely we are not able to consider your application for this position.
2. We cannot consider your application for this position if you are currently working for our client. Your application can only be considered if you have written confirmation that you are leaving your current position.