Beschreibung
Service Desk Analyst (level 1 support, infrastructure, applications)
My client in Frankfurt, Germany got in touch this morning with a request for a Swedish speaking Service Desk Analyst.
Offering a unique working environment along with challenging and rewarding work, my client is looking for an analyst with a good background within an IT support environment.
You will rewarded with a very competitive rate and long term position that boasts both technical challenges and significant responsibility.
Role Description:
- Meet established service level metrics for call response, technical support, and customer service.
- Provide Help Desk support for End users and Level 1 Support for IT Infrastructure and Applications.
- Use remote tools such as Dame Ware/BOMGAR to troubleshoot and resolve end users laptops, desktops, mobile devices
- Perform installation/troubleshooting/configuring of MS Outlook Client, MS Office Applications software, Antivirus Software, etc.
- Perform in depth troubleshooting of desktop/laptop computers, printers, and other directly attached peripherals to identify issues.
- Provide/Assist users with basic Level 1 troubleshooting of Business Applications, Share Point Portals, Active Directory, MS Exchange Email, Blackberry, File Server, Print Server, MS Lync, etc.
- Provide basic troubleshooting for Networks (LAN, Wireless LAN), User desktop Telephones etc.
Successful candidates should have:
- Previous experience providing remote Help Desk/Service Desk support (this is a must)
- Good customer care skills.
- Should have previous working experience in as many as possible of the following: Desktops/Laptops/Peripheral Devices (Printers/scanners, etc.) MS Windows XP/Windows 7 Desktop Operating System. MS Office Applications - MS Outlook Client Installation, setup, and troubleshooting including PST Files. Antivirus Software. Mobile Devices (Tablets and Phones): Apple, Android, Microsoft, Blackberry. Active Directory - User Account Management. End User Laptop/Desktop - Image configuration and software patch update. Basic Applications Support: Based on Standard Operating Procedures (SOPs).
Depending upon experience, the role can pay anywhere in the region of €300/day and interviews are to begin immediately.
Technical training is always on offer and employees are actively encouraged to develop their technical skill set.
If you might be interested it's advisable to apply with an updated CV for immediate consideration.
Thank you for your time.