Beschreibung
SAAS Service Delivery Manager (Oracle APEX)
A SAAS Service Delivery Manager (Oracle APEX) is required for an immediate start for a 12 month (plus extension) contract with a major client in Ludwigshafen, Germany.
The SAAS Service Delivery Manager (Oracle APEX) will have excellent German language expertise (written & verbal) and also have experience with the following technologies -
- Oracle APEX
- SQL queries, replication, clusters
- Windows Server
- Support level knowledge of Java, .Net, C #.
- Business Applications knowledge in: Microsoft Excel, Word, Visio, Powerpoint, and Project.
- Software Development Life Cycle
- ITIL foundation cert desirable
The SAAS Service Delivery Manager (Oracle APEX) will -
- Have experience with relational databases, as well as experience working with non-technical users in an application support role.
- SAAS (Software As A Service) support contact for internal users and help prioritize all support requests
- Develop and maintain a solid understanding of our clients' Systems and help to define user needs and system issues.
- Troubleshoot custom report related issues as reported by users.
- Complete BAU tasks, escalating where exceptions occur.
- Develop and implement new BAU tasks and manage change within BAU task procedures.
- Manage major change projects and initiatives, working closely with internal and external stakeholders.
- Input into the development and application of policies and procedures.
- Input into the definition and application of SLAs within Customer contracts.
- Prepare technical documentation and SLA reporting.
- Perform as part of a team providing on-call support by responding to escalations, alerts, incidence
- Perform as part of a team's delivery of service.
- Perform as part of a project delivery team if/when assigned.
- Perform in a role as a subject matter expert in support of the environment and applications assigned.
Rates: Excellent!
Location: Ludwigshafen, Germany
Contract: 12 months +
Please get in touch for immediate response!