SAAS Service Delivery Manager (Oracle APEX)

Rheinland-Pfalz  ‐ Vor Ort
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Beschreibung

SAAS Service Delivery Manager (Oracle APEX)

A SAAS Service Delivery Manager (Oracle APEX) is required for an immediate start for a 12 month (plus extension) contract with a major client in Ludwigshafen, Germany.

The SAAS Service Delivery Manager (Oracle APEX) will have excellent German language expertise (written & verbal) and also have experience with the following technologies -

  • Oracle APEX
  • SQL queries, replication, clusters
  • Windows Server
  • Support level knowledge of Java, .Net, C #.
  • Business Applications knowledge in: Microsoft Excel, Word, Visio, Powerpoint, and Project.
  • Software Development Life Cycle
  • ITIL foundation cert desirable

The SAAS Service Delivery Manager (Oracle APEX) will -

  • Have experience with relational databases, as well as experience working with non-technical users in an application support role.
  • SAAS (Software As A Service) support contact for internal users and help prioritize all support requests
  • Develop and maintain a solid understanding of our clients' Systems and help to define user needs and system issues.
  • Troubleshoot custom report related issues as reported by users.
  • Complete BAU tasks, escalating where exceptions occur.
  • Develop and implement new BAU tasks and manage change within BAU task procedures.
  • Manage major change projects and initiatives, working closely with internal and external stakeholders.
  • Input into the development and application of policies and procedures.
  • Input into the definition and application of SLAs within Customer contracts.
  • Prepare technical documentation and SLA reporting.
  • Perform as part of a team providing on-call support by responding to escalations, alerts, incidence
  • Perform as part of a team's delivery of service.
  • Perform as part of a project delivery team if/when assigned.
  • Perform in a role as a subject matter expert in support of the environment and applications assigned.

Rates: Excellent!

Location: Ludwigshafen, Germany

Contract: 12 months +

Please get in touch for immediate response!

Start
ab sofort
Dauer
12 months +
(Verlängerung möglich)
Von
Gazelle Global Consulting
Eingestellt
27.01.2016
Projekt-ID:
1059783
Vertragsart
Freiberuflich
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