Support, 1st Level, ITIL, Linux, Ticketing

Vertragsart:
Vor Ort
Start:
11/2015
Dauer:
6 months +
Von:
Darwin Recruitment
Ort:
München
Eingestellt:
07.01.2016
Land:
flag_no Deutschland
Projekt-ID:
1047359

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Support, 1st Level, ITIL, Linux, Ticketing

Munich

Contract

EUR35 - EUR47 per hour

1st Level IT Support for Business Applications

6 months +

35-47 per hour tasks -

-recording and categorization of professional and technical requests in the ticket system - analysis and troubleshooting under 1st level support

-customer communication and documentation via Ticket System - Installation / Creation of allocation criteria - check / adjustment of errors - checking log files - Log-delivery requirements

-Good knowledge in application and support of software and cross-team communication

-experience in dealing with ticketing systems

- ITIL Experience Experience in dealing with log analysis (Unix / Linux)

- Very good German and English, spoken and written Please send profiles to (see below)