Support, 1st Level, ITIL, Linux, Ticketing

Vertragsart:
Vor Ort
Start:
11/2015
Dauer:
6 months +
Von:
Darwin Recruitment
Ort:
München
Eingestellt:
10.12.2015
Land:
flag_no Deutschland
Projekt-ID:
1035781

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Support, 1st Level, ITIL, Linux, Ticketing

Munich

Contract

EUR30 - EUR36 per hour

1st Level IT Support for Business Application Airport- 6 months + 30-36 per hour tasks - recording and categorization of professional and technical requests in the ticket system - analysis and troubleshooting under 1st level support - customer communication and documentation via Ticket System - Installation / Creation of allocation criteria - check / adjustment of errors - checking log files - Log-delivery requirements - Good knowledge in application and support of software and cross-team communication - experience in dealing with ticketing systems (OTRS, JIRA) - ITIL Experience Experience in dealing with log analysis (Unix / Linux) - Very good German and English, spoken and written Please send profiles to (see below)