Beschreibung
For our client we are looking for a IT Key Support Engineer/Specialist for Montreal, Canada.
Aufgaben:
- 2nd level support for the site located in Montreal, including:
Analyzing and solving issues
Finding and deploying workarounds
Cooperating with technical support teams of D-Trust and Bundesdruckerei in Berlin/Germany
- 1st level support from 12 to 4pm Montreal local time (6pm - 10pm Berlin local time) for different groups of customers (both located at Montreal as well as world-wide), by phone, email and ticket system, meeting defined response and repair times
- Local operational support at the Montreal site, including:
Supporting key ceremonies
Coaching customer’s operational staff
- Managing hardware replacements at the Montreal site, including:
Warranty claiming with local suppliers
Deploying replacement hardware
Performing restoration tasks
- Conducting inhouse training courses for customer’s staff at the Montreal site (refresher courses, training of new staff)
- Troubleshooting network, server and workstation related application issues, including operating system issues
- Configuring servers, workstations and laptop computers
- Racking and stacking of server and network equipment (mainly during the initial rollout)
Skills:
- The ideal candidate must hold a bachelor’s degree in computer science / computer engineering or an equivalent combination of education, technical certifications/training, or work experience.
- Five years of business experience as a service engineer or IT specialist (preferably in the field of Public Key Infrastructures and Public Key Directory systems, CSCA certificates, master lists)
- Experience in administering the following systems and applications:
Red Hat Enterprise Linux (RHEL)
Microsoft Windows Server and workstations
VMware, vSphere Cluster
- Business fluent in English, German language skills would be an advantage
If you are interested please send us your CV referring the project number.
Referenznummer: NR
Kontaktperson: Nicole Reber
Personality IT People Power GmbH
Tel:
Fax:
Mail:
Web: http://www.personality-it.de
Adresse: Theodor-Heuss-Str. 10, 70174 Stuttgart
Personality IT People Power GmbH - Geschäftsführer Christof Seiler, Michael Vorderstraße, Peter Blersch
Sitz der Gesellschaft Stuttgart, Germany. HRB 206212 Stuttgart - USt.-Id Nr.: DE