Beschreibung
SMC Engineer - Swap, Support, Integration, KPI, RIC, Fault Management
RIZE's client is a market leading Telecommunications company supporting a 2 1/2 year project with integration, troubleshooting and support functions.
SMC Engineer
- During the 3G SWAP Project the service is responsible for the SMC Acceptance process for the assigned Swap clusters. The process handles the services Network Surveillance and 1st Level Support.
- During this process, after new 3G sites are accepted into the SMC Surveillance process, it's likely that equipment alarms remained, ie were not cleared or resolved before the handover into the SMC. Under such circumstances the SMC engineer raises COMS/Remedy Trouble-Tickets (TT) and technically handles them or escalate to 2nd Level .
- As 1st level support handling means that the SMC engineer investigates the TT issues, if needed schedules an onsite visit by Field Support or Customer Field Support. The site category A/B/C and service impact definition will determine which Field support urgency or priority is used.
- The SMC Engineer provides a local single point of contact for the customer's SMC.
The work includes the following activities:
- SMC Acceptance handover
- SMC Acceptance reporting
- Post Swap SMC support
- Post Swap KPI support
- Integration support of Huawei BTS via U2000
- Huawei BSC and BTS status handling via U2000
- Alarm handling of Huawei BSC and BTS via U2000
- Reporting to RIC Team Leader
- Use of customer databases and daily operational tools
Qualification
The SMC Fault Management engineers report to the Service Project Manager
The Skills/experience
- Completed vocational education as Technician in Electronics, Telecommunications or ICT.
- Experience in 3G and Transmission networks
- Experience in operation and functional understanding of network equipment.
- Experience with Network Management Systems and Applications
- Preferable Working knowledge in a Network Operations Centre
- Working knowledge with service management processes
- Ability to speak and write clearly in both German and English
- Ability to work in a team environment as well as independently.
- Good communication skills.
- Ability to work under pressure and high pressure situations.
- A precise and problem-solving attitude.