Beschreibung
Our internationally operating client is currently looking for a Service Delivery Manager (m/f) for a project in Munich.Task description:
* Lead, schedule, coordinate and oversee daily work, meetings and projects
* Manage different teams of HD professionals and proximity support
* Resolve daily issues that impact the teams and overall business objectives
* Management activities include employees' selection and recruitment, ongoing performance management and training
* Mentor and coach Helpdesk employees and develop teams' skills (based on business needs) in order to enhance the quality of support and customer satisfaction
* Maintain and expand knowledge of relevant product offerings, current support policies and methods of support delivery
* Develop and demonstrate an understanding of customers' needs, provide solutions, prepare monthly delivery meetings, and conduct steering committee
* Prepare and analyze daily activities reports and SLA
* Provide indications for service improvement and cost optimization
* Travel to Paris on 1-2 days per week
Requirements:
* Several years of prior management experience in an IT support (office/retail) environment and related experience with bachelor's degree or equivalent
* Demonstrated leading customer relationships, oral and written communication skills including the ability to influence other levels of management are required
* Thorough knowledge of support policies and ITIL practices, solid understanding of general business management highly desired
* Ability to communicate and interact well with internal and external partners and with stakeholders
* Demonstrated ability to handle sensitive situations, ability to lead proven organizational and planning skills required
* Fluent English and French required
Runtime: ASAP for 6 month
Contact: Monika Drew
Phone:
If this is of interest to you, please send us your CV (incl. all necessary contact details) referring to the relevant contact person. We would appreciate any info concerning your availability and rate expectations. We look forward to receiving your application.