Senior IT Service Manager (m/f)

Beschreibung

Unser Unternehmen ist ein strategisches Beratungsunternehmen mit Fokus auf den Energie- und Versorgungssektor, dessen Dienstleistungsschwerpunkt auf die Bereiche Business Intelligence- Lösungen, Compliance- & Investitionssicherheit sowie Prozess- und Projektmanagement gerichtet ist. Für unser Kunden-Projekt suchen wir ab sofort einen

Senior IT Prozess/Strategy Manager (m/f)

Start-Datum: 15. September 2015
End-Datum: 30. November 2015
Verfügbarkeit in %: 100
Anzahl Personen: 1
Anzahl Leistungsstunden 100% vor Ort: 400 Stunden
Sprachanforderung: English
Arbeitsort: Düsseldorf

Aufgabe:
Reorganization of the IT Service Management Department for the client's Global Commodities Trading and Wholesale Business

• Define the problem and department goals of the IT Service Management Department for the client's Global Commodities Trading and Wholesale Business
• Determine how far existing jobs and structures are meeting department goals.
• Consider what factors contribute to effectiveness of jobs and structure.
• Identify methods for collecting input from staff.
• Verbal, written, and computer surveys
• Problem-solving teams
• Review committees
• Identify a new structure or model that will support the department goals, including:
• Distribution of functions throughout the organization (definition of functions to be performed, groupings of functions, and the relationships among functions)
• Vertical and horizontal authority relationships
• Communication/decision-making process (how formal decisions are made and by whom, and the information system established for decision-making)
• The attributes of department employees (includes abilities, skills, experience, and other behavioral issues)
• Develop a reorganization proposal, including:
• Timeframe
• Reasons for reorganization
• Before and after organization charts
• Job descriptions for new, changed positions
• Names, titles of employees to be affected by changed or eliminated jobs, new reporting lines, physical relocation, or reduction in time
• Review of Affirmative Action impact
• Order of potential layoffs for career positions based on seniority points
• Notices to go to unions
• A communication plan
- Identify the different groups who will need communication and the different messages/information they will need
- Determine series of review and update meetings with management
- Determine schedule of informational meetings with staff
- Plan communications outside department to announce reorganization
- Set up individual meetings with employees projected for layoff and for those employees whose jobs will change significantly
• Determine skills needed for each position.
• Compare current skills with what is needed.
• Determine training needs and resources.
• Design and implement training.
• Review, reassess, and gather input during implementation.
• Determine methods to get feedback during implementation.
• Clarify mission, goals, and standards for success.
• Schedule regular staff meetings.
• Facilitate communication by remaining open to suggestions and concerns.
• Act as harmonizing influence by looking for opportunities to mediate and resolve minor disputes.
• Encourage all team members to share information.
• Support brainstorming and consensus decision-making where appropriate.

Fach-Skills:
Experience in Management,
Reorganization,
IT Service Management
MS Office - especially Power Point
Experience in Energy Utility

Soft-Skills:
people management,
excellent communication and verbal skills,
presentation skills

Bewerbung und Kontakt:

Sollten wir Ihr Interesse geweckt haben, dann freuen wir uns auf die Übersendung Ihres aussagekräftigen Profils unter der Angabe Ihres Stundensatzes und Verfügbarkeit