Beschreibung
For one of our clients we are looking for Service Transition ManagerTarget of tasks:
• Working as a Service Transition Manager you will be a key player in bridging the gap between the project and operational teams.
• Working closely with the Architecture Workstream to design new Services, including “Hybrid IT” services aligned to the clients Infrastructure & Service Delivery Target Operating Model
• Managing all Service Transition activity within the Data Centre and Virtual Desktop Infrastructure Technical Delivery streams ensuring all IT Services are seamless transferred from each Source Market to the Transformation Platform
Main tasks:
• Working closely with the Technical Delivery streams, collate the necessary information regarding in scope services to inform the Service Transition tasks required as part of the migration
• Create Service Maps and RACI matrices to describe the current and future service support models requirements
• Using the Service Discovery information (including service maps and RACI matrices) create a Service Transition project plan for each source market
• Produce necessary project initiation and Service Transition documentation
• Agree, establish and manage the Service Transition project governance
• Attend the weekly Migration Board Meetings and represent Service Transition
• Create and manage the Service Transition RAID log
• Create and distribute regular project reports
• Manage the Service Acceptance of the newly migrated Services working with the Source Market Service Owners and Delivery Teams using local processes
• Provide day to day management of the project and support the source market teams to ensure deliverables are on time
• Work with the Source Market Commercial Supplier Managers to agree the change in contract scope for migrating services
• Work with third party suppliers to ensure all aspects of Service are considered and planned for as part of the migration planning
Required skills:
• 5+ years’ experience working in IT Service Management
• Previous experience of managing large multi-supplier service transition projects
• Holder of an ITIL qualification, (preferably ITIL version 3 Expert, minimum Foundation)
• Good understanding of project management tools and techniques including planning, risk and issue management, ideally PRINCE2 qualified
• A proactive and flexible individual, capable of managing deliverables on time and working with senior stakeholders within large change programmes
• Ability to work on own initiative and manage workload accordingly
• Good written, presentation and verbal communication skills
• Confident and not afraid to escalate issues when required
• Problem-solving and analytical
• Strong English Language Skills
Location: Luton or Hannover (traveling around Europe every second week)
Duration: 3 months+(option to became perm after that)
Start: ASAP
Contact: Maxim Kehayov
Email:
Tel.: