Beschreibung
Role? Principal Consultants at Cisco are typically involved in high-touch technical consulting roles. Every Principal Consultant demonstrates deep technical capability, together with the ability to fully understand all aspects of a customer’s technical and business environment.
Responsibilities
Technical
? R&S, IoT (Major- Cisco Kinetic ) Built respect / trusted advisor
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Business
? Performs analysis and diagnosis of most complex networking problems.
? Performs analysis of most complex network designs.
? Builds simulated networks in test labs to resolve most complex problems and compatibility issues.
? Sets strategic and technical direction for Advanced Services best practices and functional roles.
? Provides highest-level crisis management.
? Acts as the technical specialist for the most complex deployments.
? May act in a technical team leadership capacity
? Identifies skills and business shortfalls and establishes programs to address them
? Ability to sell / present to customers and partners the value of Advanced Services.
? Collaborates proactively with other NCE’s to ensure optimal use of resources to meet customer needs (i.e., SmartSourcing).
? Contribute to customers knowledge through the delivery of Knowledge Transfer Sessions
? Strong working experience in large Service Providers and Enterprise network Environments.
? Should have demonstrated exceptional Client facing/interaction skills with project management and technical execution
? Strong business acumen. Ability to fully understand a customer's overall technical and business needs
? Expertise in business case analysis, executive summaries etc and ability to develop and deliver executive presentations
? Ability to identify and articulate new business opportunities
? 3+ years in a leadership role
Transactional Projects
Project Consulting role:
? Generates engineering project documentation including detailed test plan for most complex networks.
? Generates network configurations from Low Level Design for most complex networks.
? Supports pre-sales activity for most complex networks.
? Plans and executes most complex Network Upgrade and Network Migration activity.
? Executes all phases of project delivery including network staging, implementation and handover.
? Plans and executes complex Network Upgrade and Network Migration activity.
? Where appropriate, supervises and mentors partner delivery teams and less experience engineers (on-site).
? Leads design workshop
Proactive Service & Support:
? Able to take lead role in working with clients, Account Team and Cisco resources on developing a strategy and the deployment of complex services and required Network Support Systems
? Assists customer with deployment and strategy of most complex services and related Network Management Systems
? Trains/Mentors others and Leads design workshop.
Reactive Service & Support:
? Assures that the most complex customer (s) network problems across a broad range of technologies – as necessary for any client - are properly and quickly resolved.
? Acts as focal point for most complex network problem resolution.
Advanced Services Technology Specialization Teams:
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? Writes technical white papers for new technologies supported by Advanced Services.
? Develop network design & network architecture best practices for Advanced Services.
? -Significant contribution towards team collaboration, mentoring & coaching
? Work on business initiatives, processes and focus on continues improvement
? Be recognized as SME for the development and delivery of Knowledge Transfer sessions
Required Skills
In addition to Senior Consultant
? CCIE written and lab and one Advanced Technology Specialisation
? Expert level knowledge in (2) of the following and strong knowledge in all other areas of: IP internetworking LAN Switching, ATM & Voice technologies, IP Telephony, SAN, CDN, Optical, Wireless, IPCC. WAN protocols (Frame Relay, ISDN). IP Routing protocols (IGRP, OSPF, EIGRP, BGP).
? Knowledgeable of Advanced Services Program model deliverables and expectations. Be able to articulate value-add to Customer.
? Leading edge technology design assistance for primary accounts.
? Cross-functional contribution and impact with development engineering on product development and serviceability design.
? Excellent consulting and communication skills
? - support sales team with guidance on overal architecture
? - provide optimization proposals
? - support scoping and sow creation
? - oversee interworking of technologies
? - accept change requests from account team and customer, implement changes across the products/technologies
? - evaluate changes and their impact, manage changes on the technolgies,
? - evaluate technologies, provide decision proposals
? - Interface to customer for technical queries
? - technical interface to cisco staff and external tech providersJun 15
? - support transition phase to Day2 operations
? - host technical and architectural discussion calls, drive decisions
? - provide reactive support
Experience
? Typically requires BS, CS, University degree or equivalent plus 8+ years experience in network engineering or telecommunications support environment. Advanced degree strongly preferred.
Type and Size of Projects
? Leads and works on projects that are strategic, of high visibility, and involve most complex emerging technologies and solutions integration.
Accountability
? Accountable to highest levels of senior management to ensure project commitments and deliverables are met. Recommends and initiates projects to benefit cross group and Cisco wide objectives
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Interface & Communication
? Leads others in a team environment to achieve common goals. Provides business & technical consulting expertise to customers & internal resources.
? Anticipates issues/challenges associated with area of expertise (technology, industry, or application) and develops proactive solutions.
? Builds cross-functional partnerships & collaborations.
? Recognized as an effective communications presenter in both verbal and media based formats
Problem Solving
? Solves complex, cross-functional issues that cross many technologies. Can apply good analytic process to any issue to help bring to resolution.
Core competencies
As Senior Consultant but in addition
? Strong understanding of all chosen current technologies and good understanding of emerging technologies.
? Excellent technical account management skills.
? Advanced technical project management skills.
? Strong technical presentation skills to all levels, especially to Cisco and customer senior management.
? Strong communications skills that must be both verbal and media based
? Demonstrated team leadership.